PATIENT INFORMATION
OUT OF HOURS - IF YOU NEED A DOCTOR URGENTLY OUT WITH OUR OPENING HOURS PLEASE TELEPHONE NHS24 ON 08454 242424. PLEASE NOTE THAT CALLS MAY BE RECORDED.
EXTENDED HOURS- EVENING SURGERY EVERY MONDAY FROM 5.30 - 7.30 P.M. (WITH ADMIN TIME BUILT IN). THESE APPOINTMENTS ARE PRE BOOKED APPOINTMENTS AND ARE AVAILABLE ONE WEEK IN ADVANCE. PATIENTS SHOULD NOTE THAT ANYONE REQUIRING A DOCTOR URGENTLY AFTER 5.30 P.M. SHOULD FOLLOW THE NORMAL PROCEDURES NHS24 08454 242424 OR ATTEND THE NEAREST ACCIDENT AND EMERGENCY UNIT. PLEASE DO NOT ATTEMPT TO BE SEEN IN SURGERY. PLEASE ALSO NOTE THAT IN THE INTEREST OF STAFF SAFETY THE DOORS MAY BE LOCKED AND ONLY PATIENTS WITH APPOINTMENTS WILL BE ADMITTED.
NEW MEMBER TO GP NURSING TEAM - FROM JAN 2010 JOANNE ANDERSON OUR LEAD PRACTICE NURSE WILL PROVIDE MINOR ILLNESS CLINICS AND ON MONDAY EVENINGS WILL DO EXTENDED NURSING HOURS FROM 5 P.M. THROUGH TO 7 P.M.
NEW TO THE COMMUNITY TEAM - PODIATRIST ASHLEIGH HOLT- HEALTH VISITORS MARION YOUNG AND ALISON LANG.
REPEAT PRESCRIPTIONS -
PLEASE ALLOW FOR THE FULL 48HRS PERIOD FROM PLACING YOUR REQUEST TO COLLECTING YOUR PRESCRIPTION FROM THE LOCAL PHARMACIES. 24HRS IF COLLECTING FROM CENTRE PLEASE ADVISE RECEPTIONIST IF COLLECTING PRESCRIPTION FROM THE CENTRE. PRESCRIPTIONS REQUESTED AFTER 4 P.M. WILL NOT BE PROCESSED TILL THE FOLLOWING MORNING AND THE 24 OR 48 HOURS WORKING RULE WILL APPLY FROM THEN. PLEASE NOTE YOU CAN NOW FAX PRESCRIPTIONS ON 01505 504151
APPOINTMENTS
OUR APPOINTMENT SYSTEM HAS BEEN CHANGED TO OFFER PATIENTS APPOINTMENTS UNDER THE 48 HRS ADVANCE ACCESS SYSTEM AND IT IS ALSO POSSIBLE TO BOOK APPOINTMENTS UPTO ONE WEEK IN ADVANCE WE ALSO OFFER A NUMBER OF SAME DAY APPOINTMENTS WHICH CAN ONLY BE ACCESSED ON THE DAY THE APPOINTMENT IS REQUIRED. PLEASE ENSURE THAT APPOINTMENTS NO LONGER REQUIRED ARE CANCELLED IMMEDIATELY
TELEPHONE ACCESS
GP/NURSE TELEPHONE ACCESS IS AVAILABLE TO ALL PATIENTS, PLEASE LEAVE YOUR NAME AND CONTACT DETAILS WITH RECEPTIONIST
PATIENTS ARRIVING MORE THAN 10 MINS LATE FOR CONSULTATIONS WILL NOT BE SEEN AND WILL REQUIRE TO REARRANGE THEIR APPOINTMENT
PLEASE NOTE CHANGES TO COMPLAINT PROCEDURE, THE PRACTICE WILL ENDEAVOUR TO ACKNOWLEDGE RECEIPT OF ALL COMPLAINTS RECEIVED WITHIN 3 WORKING DAYS
