PATIENT INFORMATION

OUT OF HOURS - IF YOU NEED A DOCTOR URGENTLY OUT WITH OUR OPENING HOURS PLEASE TELEPHONE NHS24 ON 08454 242424.  PLEASE NOTE THAT CALLS MAY BE RECORDED.

EXTENDED HOURS- EVENING SURGERY EVERY MONDAY FROM 5.30 - 7.30 P.M.  (WITH ADMIN TIME BUILT IN).  THESE APPOINTMENTS ARE PRE BOOKED APPOINTMENTS AND ARE AVAILABLE ONE WEEK IN ADVANCE.  PATIENTS SHOULD NOTE THAT ANYONE REQUIRING A DOCTOR URGENTLY AFTER 5.30 P.M. SHOULD FOLLOW THE NORMAL PROCEDURES AND CONTACT AYRSHIRE DOCTORS ON CALL ON 0845 741 3003 OR ATTEND THE NEAREST ACCIDENT AND EMERGENCY UNIT.  PLEASE DO NOT ATTEMPT TO BE SEEN IN SURGERY.  PLEASE ALSO NOTE THAT IN THE INTEREST OF STAFF SAFETY THE DOORS MAY BE LOCKED AND ONLY PATIENTS WITH APPOINTMENTS WILL BE ADMITTED.

CHANGES TO TELEPHONE NUMBERS - PLEASE NOTE THAT THE FOLLOWING TELEPHONE NUMBERS HAVE BEEN DISCONTINUED  01505 506142 & 01505 502683.  THE ONLY NUMBER REQUIRED TO CONTACT THE HEALTH CENTRE FOR DR PEGGIE & PARTNERS IS 01505 502888

PLEASE NOTE - NO CHANGE TO COMMUNITY TELEPHONE NUMBERS, THIS ONLY APPLIES TO GP PRACTICE

PLEASE NOTE STAFF AMENDMENTS - RECEPTIONIST TEAM NOW CONSISTS OF LESLEY LUMSDEN, KIM BERRIE,  MARILYN RODDEN, AMANDA GLEN AND LESLEY MCGUIRE (ADMIN/RECEPT)

COMMUNITY PODIATRIST ELAINE ROBERTSON

COMMUNITY DISTRICT NURSES - VAL BURNS, GWEN MACKENZIE, RONA BAKER AND EMMA DIAMOND

REPEAT PRESCRIPTIONS -

PLEASE ALLOW FOR THE FULL 48HRS PERIOD FROM PLACING YOUR REQUEST TO COLLECTING YOUR PRESCRIPTION FROM THE LOCAL PHARMACIES. 24HRS IF COLLECTING FROM CENTRE PLEASE ADVISE RECEPTIONIST IF COLLECTING PRESCRIPTION FROM THE CENTRE. PRESCRIPTIONS REQUESTED AFTER 4 P.M. WILL NOT BE PROCESSED TILL THE FOLLOWING MORNING AND THE 24 OR 48 HOURS WORKING RULE WILL APPLY FROM THEN. PLEASE NOTE YOU CAN NOW FAX PRESCRIPTIONS ON 01505 504151

APPOINTMENTS

OUR APPOINTMENT SYSTEM HAS BEEN CHANGED TO OFFER PATIENTS APPOINTMENTS UNDER THE 48 HRS ADVANCE ACCESS SYSTEM AND IT IS ALSO POSSIBLE TO BOOK APPOINTMENTS UPTO ONE WEEK IN ADVANCE  WE ALSO OFFER A NUMBER OF SAME DAY APPOINTMENTS WHICH CAN ONLY BE ACCESSED ON THE DAY THE APPOINTMENT IS REQUIRED. PLEASE ENSURE THAT APPOINTMENTS NO LONGER REQUIRED ARE CANCELLED IMMEDIATELY

TELEPHONE ACCESS

GP/NURSE TELEPHONE ACCESS IS AVAILABLE TO ALL PATIENTS, PLEASE LEAVE YOUR NAME AND CONTACT DETAILS WITH RECEPTIONIST

PATIENTS ARRIVING MORE THAN 10 MINS LATE FOR CONSULTATIONS WILL NOT BE SEEN AND WILL REQUIRE TO REARRANGE THEIR APPOINTMENT

PLEASE NOTE CHANGES TO COMPLAINT PROCEDURE, THE PRACTICE WILL ENDEAVOUR TO ACKNOWLEDGE RECEIPT OF ALL COMPLAINTS RECEIVED WITHIN 3 WORKING DAYS