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Book an Appointment

It is easier and quicker to manage your appointments with Patient Access. Simply log in and select an option.

To sign up for Patient Access please complete the application form below and bring it, along with an item of photo ID to the practice where you will be given the details required to register. Due to Patient Confidentiality and Data Protection, this information can only be given to the individual on the registration form.

Can another healthcare professional help?

Sometimes the GP is not the most appropriate healthcare professional to deal with your ailment. Please see the information on see a doctor or healthcare professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a pharmacist, optician, dentist, or other healthcare professional.You can even self-refer for some services without seeing your GP. Please also refer to our useful guide Help with your GP Appointment.

Please note that due to the current covid pandemic the ability to make appointments online through Patient Access has been turned of at present as has the automated touch screen in reception. Our preferred method of contact at present is through eConsult (see grey banner when you log into our website for details), or contact a member of our team on 01505 502888 if you do not have the internet or are unable to use eConsult.

  • Appointments may be made online, by telephone or in person
  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, if you have a complicated problem, or more than one problem, the GP may advise you to arrange a further appointment
  • Longer appointments can be arranged for complex problems or if there are many problems to be discussed. If you feel you may need more time please mention this when booking your appointment. 
  • Repeat medications are managed by the reception staff this allows the Doctor to have more time to spend with you and help clinics run on time
  • Wear loose fitting clothing or short sleeves if you think you are going to need your blood pressure taken and be prepared to be examined. We will provide chaperones where appropriate or if you request one
  • You can now check in for your appointment via our New touch screen automated system in reception. This is a computerised system and will avoid queues building up at the reception desk. There will be clear instructions on how to use the system
  • It is Practice policy to allow patients to choose whichever doctor they wish to attend in the Practice (however this may not always be possible during periods of annual leave or illness).

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 10 minutes late for an appointment you will not be seen and you will be asked to re-book another appointment.

Pre-bookable Appointments

We operate a pre-bookable appointment system for up to 4 weeks in advance.

Urgent/Emergency appointments

If you feel that your problem is urgent and there are no appointments left, then our receptionist will put you on the Urgent Call Back list and a GP will call you back to discuss your issue when they are available.

Telephone consultations

All the doctors and nurses are willing to speak to patients over the telephone and they all have telephone consultation slots built into their clinics. These telephone consultation slots are 5 minutes and are for issues that can be dealt with quickly such as test results and continuation of fitnotes (old sickline). These slots are not for issues that require a face-to-face consultation.

Please note if you require urgent medical advice, you may be put through to the doctor on call who may not necessarily be the doctor of your choice. If you are told the doctor will telephone you back, please give a choice of suitable times and that we have the correct number for you.

Telephone consultations are also available for patients not requiring face-to-face consultations.

GP on call – Telephone call back

We operate an urgent GP On Call Telephone Call Back system for patients who have been unable to obtain an ‘Urgent/Emergency On the Day’ appointment and require to be seen same day. Please leave your contact details and brief description of problem and receptionist will pass this onto the GP On Call who will contact you as soon as he/she becomes available. Please note when using this service patients are unable to specify doctors of choice.

Consultations 16 to 75 

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.