What is eConsult?
eConsult is an online consultation service that allows patients to contact the practice to
ask for medical help or advice, or for administrative requests, for free, between 7am and 1pm Monday -Friday. This may close earlier than 1pm if the daily capacity limit is reached before 1pm.
In the midst of self-isolation due to Coronavirus (COVID-19) eConsult allows patients to
contact their GPs from home. For the majority of requests, the practice can help care for
patients without the patient leaving their home.
Please note: All identifiable patient medical data will pass straight to Beith Health Centre, GP Practice. eConsult will not have access to any of this information.
Please watch this short video which will provide you with a brief introduction to eConsult.
To submit prescription requests we recommend you continue to use Patient Access as this allows you to view your current prescription list and makes it easier to order your medication.
Why have we decided to start using eConsult?
eConsult takes a detailed set of information about your symptoms or request, so we can
look after patients based on their need, not who can ring the practice first.
For many patients, this will mean they won’t have to come into the practice helping to
keep you, our patients, and our staff safe and healthy.
There will always be patients that cannot use eConsult. However, if those that can use
eConsult do, it means the practice can look after those that can’t too. If everyone that can uses eConsult it means our patients who can’t use it will be able to contact the practice easier by telephone.
For this to work from the 1st December 2020, it means that we will not be able to offer any routine telephone appointments from that date forward.
We appreciate that this is a new system for our patients to use but by using this system, we will be able to respond to your issues more appropriately. We aim to respond to eConsults submitted within practice hours (8am – 6pm) by the end of the next working day.
How does it work?
If you want to request anything from the practice, click on the eConsult banner on the
practice website and select the right option for you. Fill out the online form, which asks
similar questions to what a GP would ask during an appointment. Every eConsult is then
reviewed by Beith Health Centre, GP Practice, and they will be able to decide on the right
care for you. The practice will respond to every eConsult by the end of the next working
day, if not sooner.
If you need an appointment they will make sure you get one.
You can watch a quick video here