Our Responsibilities To You
We are committed to giving you the best possible service.
Names: People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors’ names indicated on their surgery room doors.
Waiting Time: We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than thirty minutes in the waiting room without receiving an explanation for the delay.
Telephone: We will try to answer the phone promptly and to ensure that there is sufficient staff available to do this.
Test Results: If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged, we will advise you when and how to obtain the results.
Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.
Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and care being offered.
Health Promotion: The practice will offer patients advice and information on:
- steps they can take to promote good health and avoid illness
- self-help which can be undertaken without reference to a doctor in the case of minor ailments.
Your Responsibilities To Us
Help us to help you
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise other patients may have to wait longer.
We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
Please keep your phone call brief and avoid calling during the peak morning time for non urgent matters. Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries ordered by the hospital should be directed to the hospital, not the practice.
We ask that you treat the doctors and practice staff with courtesy and respect. The practice will not tolerate or accept violent or abusive behaviour from any patient directed towards any member of the practice team, patients or visitors to the practice. Such action will result in the perpetrator being removed from our practice list.
Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act on it.
Please ask if you wish to see your doctor.